Remote Support

Do you need a remote maintenance for your thermoanalytic device?

No Problem! We provide you the opportunity of a remote maintenance to check your device. You only Need an internet connection for your computer on which the analysis software is installed.

How it works

Send us an email with the request for a remote maintenance including a prefered day and time for the online meeting. Before we start the Meeting, please prepare your device for doing a measurement. When you receive the acknowledgement per mail and the date has come, simply click on the picture to start the remote maintenance.

Open the workable file. After a short moment a 9-digit number in the window ID will appear. Please send us this number per mail or phone. With this number we will log-in to your analysis computer and check the device. In this way a fast bug-fix is guaranteed.

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