Service & Repair
Linseis Thermal Analysis is committed to supporting our customers around the world. Our Thermal Analysis customers do not just buy a product from us, they buy a business solution – and we can provide you with service solutions that enable you to maintain and grow your business, whether you are running a research facility or production plant.
Maintenance and Service Contracts Maintaining your equipment along with regularly scheduled Preventative Maintenance visits ensure reliability and extends the life of the instrument.
Service Hotline
If you need help with technical problems or have questions about the use of the device, you can get a quick response from our service hotline at any time.
Our service is available Monday to Friday from 9 am to 5:30 pm.
You are also welcome to contact us via the contact form. We will answer you within one working day or a technician will contact you.
So we can help you as fast as possible:
- Please have the serial number of the defective device ready (near the mains plug on the type plate).
- Please give us the location where the device is located (city and country)
- Please give us your contact details where we can reach you directly (e-mail and telephone number)
Repairs & Returns
For the return of components or measuring instruments, please complete the following cover letter for repairs and the contamination declaration and send it to us in advance by e-mail to sales@linseis.in. You will then receive an RMA number for your return. Please enclose a copy of the two documents with the shipment and note the RMA number, visible from the outside, on the package. In this way we can plan a repair accordingly and better allocate the returned components.
Our return address:
Linseis Thermal Analysis India Pvt. Ltd.
Plot 65, 2nd Floor, Sai Enclave, Sector 23, Dwarka
110077 New Delhi
Cover sheet for repairs
